Frequently Asked Questions

General

How many people can I invite to StoplightGO?

You can invite as many people as you wish to StoplightGO. Build your waiting list!

Where can I find StoplightGO’s Videos?

StoplightGO videos can be going to the tools section of the Garage. There you will find the “Videos” Tab.

What is the cost to join StoplightGO?

There is no cost to register and become a customer with StoplightGO and/or to get access to the Stores.

We offer two ways to be a part of our community:

  1. Get on the Waiting List (for free)
  2. Become a driver with an initial fee of $299 (or $495) and a monthly subscription thereafter. Your monthly subscription cost starts at $64.95 / month. That fee will depend on the product pack you select for your month. You can change your monthly product choices whenever you want.
How do I sign up customers?

Anyone who joins your waiting list as ‘Spectators’ are considered ‘Customers’ and will get access to the Stores.

All store purchases made by Spectators (Customers) generate Retail Profit and is awarded to the person who invited them.

If a Spectator upgrades to a Driver status, they are no longer considered a ‘Customer’, and they  will earn commission through four different ways: Fast Track Bonus, Racing Circuit Income, E-Commerce Commission and Retail Profit

How do I purchase Business Cards?

You can order Business Cards in your back-office, under the menu called “Tools”. The Business Card service is found on the bottom right corner.

Can I replace one of my drivers with someone else?

It is not yet possible but the following procedure will become available shortly:

If one of your Drivers cancels their subscription or fails to renew they will get the status ‘Stopped Driver’.

While ‘Stopped’ they have 90 days to resubscribe. If they fail to do so, the Driver will become “Abandoned”. The next Driver you sign up from your waiting list will fill that position.

Please Note: You can only replace a driver with someone from your waiting list. You can’t replace them with someone that already has a position.

You will have 30 days to replace the driver. If you can’t find anyone within 30 days, the position will become ‘Vacant’ and Community Fill will eventually fill the position for you.

What's the difference between a Driver and a Test Driver?

A Test Driver is a Customer Affiliate. For $9.99 a month they get access to the CFORTH Market place and can purchase products at wholesale prices. They also receive a $200 credit to Voyager, for savings on Hotels and Resorts World Wide. Test Divers are also eligible to receive commission on Retail Sales.

A Driver Purchases a Fast Track Package and then has a monthly subscription fee. Drivers are eligible to receive up to 8 ways of earning income including:

  • Retail Commissions
  • Test Driver Commissions
  • 20/10/10 Bonus
  • Racing Circuit Income
  • E-Commerce commissions
  • Owner Bonus
  • Owner Maker Bonus
  • Fast Track Bonus

Drivers also receive Voyager Unlimited, offering the deepest discounts available on Travel available every time the book.

Please watch the Business Presentation located under Tools > Videos for more information.

Products & Stores

What is included in the Fast Track Package?

Our Fast Track packages contain products from Blaze, our Patented and EPA Registered Fuel Catalyst, Products from NutraGrove, our Health and Wellness store, and Thrive Tape (Kinesiology Tape). Plus You will get a subscription to Voyager Unlimited, our fantastic travel booking savings platform.

We also offer Fast Track Packages with ACAI+, the Full Spectrum Whole Body Health Drink.

The amount of products you receive depends on the package that you choose to buy. The amounts are clearly highlighted in the product details section.

What is included in the Subscription?

StoplightGO’s monthly subscription starts at $64.95 + sales tax and shipping includes a variety of product options. All our offerings include Voyager Ultimate, our Travel Savings Platform

9 Flexible Subscription Choices including 4 New ACAI+ Flexible Subscription Options! 
 
StoplightGO now has 9 Flexible Monthly Subscription Alternatives in the US, and 4 in Canada, offering our customers a Wide Range of Monthly Product Choices.  
  
The Following are available in Both USA and Canada: 
  • Multivitamin & Vitamin D3 (30 Day supply of each) 
  • Blaze Fuel Tablets – (2) 4packs – Reduce Emissions, Better MPG 
  • ACAI+ – One Pouch (30 Servings) 
  • ACAI+ – Two Pouches (60 Servings) 
  • ACAI+ – Four Pouches (120 Servings) 
  • ACAI+ – Six Pouches (180 Servings) 
 
The Following are available in USA Only: 
  • PCR Pure Lavender Pain Relief Cream (30ml Container) 
  • CBD Sport Topical Warming Stick (Travel Size, Easy Applicator) 
  • Thrive Tape – Kinesiology Tape with Far Infrared Technology (1.5m)

Sales Tax is calculated upon checkout based on your delivery address.

In what countries is StoplightGO available?

DRIVERS: At the moment we can only ship within the United States and Canada.

Our Test Driver Program is now available in most countries around the globe except:

European Union & UK (Will open in 2024), Cuba, Iran, North Korea, Russia, Syria, Venezuela, Bangladesh, China, Saudi Arabia, Norway and Switzerland

Will there be more StoplightGO Stores to choose from?

Absolutely. At StoplightGO we will provide a variety of stores in our marketplace over the months and years ahead.

We are on the lookout for products and services that offer both quality and value to our customers.

We will notify our customers as new stores become available.

Where can I find my Voyager member ID?

Please note that your Voyager ID is not found in your back-office, but in the top right corner when you have entered Voyager.

Account

How do I update my Email address?

Currently it’s not possible to update your email address from your Account Pages, although we aim to make that option available in the near future.

If you have not yet purchased anything, we recommend you to sign-up again with the correct email.

If you have already purchased something, we suggest that you contact support, and we will update the email address for you manually.

How do I update my Name?

You can update your name in your Dashboard.

  • In the Account Details tab, you can update the account holder name.
  • In the Addresses Section, you can update name, address and contact information for both Billing and Shipping address.
How do I use my invite code?
  • You can give someone your invite code directly to type it in manually on registration.
  • You can click ‘View QR’ to access your personal QR code. The QR code contains your invite code and can be scanned with a phone.
  • You can also use the Copy Link button to copy a sharable link that you can ‘Paste’ and send through email, or share through social media for example.
How do I close my Account?

Customers may cancel their membership by going to Account > Subscriptions and choosing “Cancel”. This process will stop your account at the next renewal date. If you wish to resubscribe, you will have 7 days to do so.

If you have questions regarding this process,  contact support by sending an email to support@stoplightgo.com

I can't log in

Most log errors are due to wrong passwords, missed characters or capitalization mistakes.

  • Please double check your entry.
  • Re-enter the invite code you were given.
  • Make sure your password contains 10 digits.
  • If you are assisting someone and you’re already a member, make sure that you are not logged into your account when trying to sign someone up.

If you forgot your password you can click on ‘Lost your password’ in the log in dialogue to reset your password.

Commission

How does the Waiting List work?

When you invite someone to your waiting-list they are called Spectators.

  • When a Spectator signs up, they can participate in the RED-LIGHT step of StoplightGO.
  • Spectators do not hold any position in the 10 Racing Circuits.
  • Spectators cannot withdraw any funds.
  • Spectators can make retail purchases from our CFORTH Marketplace.

Only when someone from your waiting list upgrades to “Driver” or “Test Driver” will they enter the Race.

When someone in your waiting list makes a purchase in our stores, both Drivers and Test drivers will earn a Retail Profit commission.

Can anyone become an Owner?

Anyone, regardless of entry level that passes the requirements to become an Owner can benefit from the additional Ownership income.

You reach Owner Status once you have brought in 3 Drivers to your race team.

Does Voyager bookings generate commission?

No, they don’t.

Voyager access is included in all of our Monthly Subscription Packages.

Do I have to pay taxes for the revenue earned from StoplightGO?

Tax filing is the responsibility of the subscriber who is paid commissions from StoplightGO.

StoplightGO is not responsible to look-after StoplightGO customers’ tax scenarios.

How much can I earn with StoplightGO?

Income is generated from the sale of products and services only. When you invite someone to join StoplightGO, they have the opportunity to purchase products and services.

You can earn commission based on the products and services they purchase based on your referral.

The more people you refer to StoplightGO, the better opportunity you have to earn commission.

There is no limit to the amount of people you can invite to StoplightGO.

Payment & Withdrawal

What can I do if my credit card is declined?
  • Make sure your billing zip code is correct.
  • Make sure your CVC/CVV is entered correctly
  • Try a different card or payment method.
What are the requirements for withdrawal?
  • Before you can withdraw you need to activate your Masspay account. You need to have at least $50 available in your wallet.
  • Once you have Activated your MassPay account there is no minimum withdrawal balance.
  • Commissions Earnings withdrawn to MassPay are usually instant, and will usually show up in your MassPay account within seconds.
  • MassPay offers plenty of plenty of transfer  options to various account types.

Shipping & Returns

Who do I contact if I haven’t received my product?

First, please check that your delivery address is correct.

The shipping address for your order can be found in the Account section in the ‘Orders’ or ‘My Subscription’ tab.

If your shipping address is correct, and you have not received your StoplightGO delivery, please contact Customer Service.

Support@stoplightgo.com

How do I change my shipping address?

You can update your shipping address in the account section.

The tab named “addresses” holds your shipping and billing information

If you currently have an active subscription that you wish to update, don’t forget to click the checkbox at the bottom, which reads:

“Update the Shipping Address used for all future renewals of my active subscriptions (optional)”

Also Check under “Account” >Subscriptions and click “view” on your order. Double Check and make sure that your shipping address is correct. If not you can update it here.

Need a Pitstop?
Get in touch!

Jessica Here,
When contacting support, be very specific with your issue. Make sure you provide the name and email of the person who has this issue.

If you feel we haven't responded to you, check your spam folder. We'll do everything we can to assist.

Don't forget to check the FAQ section below. We may already have the answer to your question there.

Contact Support

We will respond within 24 hours. In order to address your issue, please don't send multiple tickets.
It will slow the response time.

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